JOB DESCRIPTION

Job Title	Retail Sales Associate (Full-Time)
Location	Lengliim Showroom, Molnom, Churachandpur, Manipur – 795128
Last Updated	09/11/2023

Job Summary
Position Type	Full-Time
Department	Sales
Shift Schedule	9:15 AM to 5 PM
Reports to	Store Manager
Salary Range	Rs 7,000 – Rs 9,100 (Hourly Basis)

Job Overview

As a Retail Sales Associate at Lengliim LLP, your role is pivotal in creating a seamless and enjoyable shopping experience for our valued customers. You will have the opportunity to engage with customers, both those who visit our store and those who call via the store phone. Your primary responsibilities include providing exceptional customer service, handling invoices and customer payments, and contributing to the overall maintenance and cleanliness of our store.

Key Responsibilities

Interact with Customers: You will be the first point of contact for our customers, whether they walk through our store doors or reach out via phone. Your friendly and professional demeanour will ensure each customer feels welcomed and valued. You will provide product information, make recommendations, and assist in addressing their needs and inquiries. Handle Invoices and Customer Payments: Your role includes processing invoices accurately and efficiently. You will handle customer payments, including cash, credit cards, and electronic transactions while adhering to our cash-handling policies. Your attention to detail and accuracy will be essential in this aspect of the job. Store Maintenance: Maintaining the cleanliness and organization of our store is vital to creating an appealing shopping environment. You will play a role in store maintenance, which includes tasks such as cleaning, arranging products, and ensuring visual standards are met. Your contributions to the tidiness and presentation of our store will enhance the overall customer experience. Continuously Improving Product Knowledge: To better serve our customers, you will be expected to stay informed about our product offerings. Regular training and updates will be provided to ensure you have in-depth knowledge of our furniture, appliances, and innovative solutions. This continuous improvement will enable you to provide expert guidance to our customers. Inform Customers About Innovative Solutions: Lengliim is committed to offering innovative solutions in furniture and appliances. Your role also includes informing customers about our latest product offerings and any new solutions that can enhance their lives. You will be a valuable source of information regarding these innovations.

Qualifications – Required

✅ High Integrity and ethical conduct ✅ Female, Class XII and above ✅ Good communication skills ✅ Able to deal with different types of people ✅ Basic math and cash-handling skills ✅ Willing to continuously learn and improve

Qualifications – Preferred

👍 Previous sales/retail experience 👍 Basic Computer Knowledge 👍 Ability to understand local dialects

TASKS

Customer Interaction:

• Greet and assist customers as they enter the store.
• Provide product information, features, and benefits to customers.
• Listen to and understand customer needs and preferences.
• Offer recommendations and suggestions based on customer requirements.
• Answer customer inquiries in person or over the phone.
• Assist with product selection and guide customers through their purchase decisions.
• Handle customer complaints, concerns, and returns professionally.
• Maintain a positive and friendly attitude during customer interactions.

Sales and Product Knowledge

• Stay informed about the latest product offerings, features, and pricing.
• Continuously improve product knowledge through training and self-learning.
• Keep updated on current sales promotions and special offers.

Cash Handling and Transactions:

• Process sales transactions accurately, including handling cash, debit/credit cards, and electronic payments.
• Ensure a balanced cash register at the end of each shift.
• Maintain proper documentation and records for all transactions.
• Adhere to all cash handling and loss prevention policies.

Store Maintenance:

• Maintain a clean and organized sales floor.
• Rearranged products to their default display after the customer leaves the store.
• Arrange and display products to enhance the shopping experience.
• Communicate with the Manager regarding any rejects/repairs required for products on display. 
• Communicate with the Manager regarding stock replenishment.
• Assist in setting up in-store displays and promotions.
• Ensure that visual merchandising standards are met.
• Keep the store tidy and free from safety hazards.
• Contribute to overall store cleanliness and maintenance.

Informing Customers About Innovations:

• Stay informed about the constantly updated innovative solutions at Lengliim LLP.
• Actively inform customers about the latest products, technologies, and innovative features.
• Explain how these innovations can benefit the customers’ lives.

Team Collaboration:

• Collaborate with fellow associates – both sales and service.
• Communicate with the team to address customer needs and provide backup support.
• Share knowledge and best practices with colleagues.

Compliance and Training:

• Follow company policies and procedures regarding sales, safety, and security.
• Participate in training sessions to improve product knowledge, customer service, and sales skills.
• Attend staff meetings and training programs as required.

SALARY STRUCTURE

Basic	Meals Allowance	Transport Allowance	Total
Rs 280	Rs 30	Rs 40	Rs 350

Total Working Hours per day (9:15 to 5)	7 Hours 30 Minutes = 7.75 Hrs
Total Pay per day	Rs 350
Hourly Rate	= Rs (350/7.5) = Rs 45.16
Working Days per month	20* – 26 days

*due to Conflict, 2 days off per week

The Salary for a Sales Associate – Full Timer can range from Rs (7,000 – 9,100) based on working hours.

Please attach your application letter below under the “CV/Resume” option.
Or Whatsapp it to 8413034299.